The basis on which we provide consulting.

Scope and order confirmation

Each stage is described in writing before it begins: what we will review, what we will produce, who needs to be involved, and the consultant time involved. An engagement starts when you confirm that scope in writing.

Fees and payment

Fees are quoted in euro based on the agreed scope and consultant time. Invoicing and payment terms are confirmed with the proposal. Where a scope changes, we confirm the change and its effect on fees before continuing.

Cancellation and changes

Either side can stop an engagement by giving written notice. Work already carried out up to that point remains payable. Stages that have not started are not charged. Scheduled interviews can be moved by agreement.

What we do not promise

We provide advice and written deliverables. We do not promise a particular availability level, recovery time, cost saving or operational outcome, and we do not provide implementation or day-to-day operation of your estate.

Liability

Our advice is provided for your organisation’s use. To the extent permitted by law, our liability in connection with an engagement is limited to the fees paid for the stage in question. Nothing in these terms limits liability that cannot be limited by law.

Complaints

If something is not right, write to info@mmrbconsulting.com with the details. We will respond in writing and, where a remedy is possible, agree it with you.

Governing law

MMRB CONSULTING LIMITED is registered in England & Wales. Engagements are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction, unless a signed engagement document sets out a different arrangement.